CONVID-19 & T&C's

 

Coronavirus (COVID-19) Infection Prevention & Control Policy

All of us have been affected by the coronavirus (COVID-19) pandemic. For the health and wellbeing of you our clients, your friends and family and also the EVOLUTION:MAN team and their friends and family we need to continue to help minimise infection risk.

We’ve have missed being able to offer you the treatments that we  know you love, and we are looking forward to seeing you again.

Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, our Managing Director has completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry, since then all staff have had Cornoavirus awareness training. Their certificate is available for you to see at each workstation. We have since made a number of changes in the way that we operate that you will notice when you next visit.

Booking Appointments

To help minimise infection between staff the shop telephone will only be handled by one person, to keep our treatment costs as low as possible we have always operated an unmanned reception desk, therefore more than ever we're asking all clients to book ON-LINE.  If you do call the shop, PLEASE LEAVE A MASSAGE and we will call you back the same day.  Please DO NOT keep calling us. The member of staff that has the phone will also be seeing clients for appointments. 

If you are particularly venerable and require assistance please tell us in the notes section of your on-line booking or telephone us in advance. We have spaced out appointments throughout our working day into the early evening to help accommodate work shift patterns and venerable clients. 

We ask you to re-confirm your reservation 24 hours before your appointment using the link we send you in an e-mail. This helps confirm how many people are going to be on-site at anyone time and also confirms you or someone in your home doesn't have symptoms of COVID-19.

If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled your deposit will be refunded and you'll be able to re-book again once it's safe to do so. 

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT.

Visiting the Salon

For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.  We have less appointments available due to the increase in cleaning time so please be patient.  If you are early please wait in your car, if arriving by public transport you can use the seating area to wait outside the shop.  The reception area should only be used if it's raining. Reception are chairs have been spaced 2 meters apart. 

Please come on your own, friends or family should wait in your car.  1 adult should accompany a child for a hair cut in the normal way, you'll just be asked to sit 2 meters apart from the barber.

We have increased the frequency of cleaning in the salon including making sure that common surfaces, door handles etc. are wiped clean using disinfectant products regularly.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 

Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

If you've booked a hair cut we'll use disposable capes or change the cape we use with each client and wash them inline with our COVID-19 policy.  

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.  Please follow the signs and sanitise your hands on entry and exit of the shop using the hand sanitiser provided. 

We are asking all clients to wear a face mask for their treatment, please bring one with you or we can provide one for £1. If you wish to wear disposable gloves when you visit the salon and during your treatment we will not take offence.  

Our staff will be using personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.

We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C

All disposable items are bagged and safely removed from the treatment area between appointments, as required or at the end of each day.

We will re-confirm your contact information we hold on file to ensure that it's correct for the purposes of the Governments track and trace system.

We've also removed our complimentary drinks and sweets so please bring a bottle of water with you if needed.

Our treatments

We have carried out a risk assessment on all treatments and have decided that the following treatments cannot be provided until further notice.

 

During your treatment

Each member of staff (including Barbers) has been placed in their own room with lots of light and ventilation. 

As COVID-19 is spread in the air, please don't worry if we don't talk to you alot. As per the Government guidelines, we're trying to keep talking to a minimum to minimise any cross-contamination. Our music will also be turned down so when we need to talk to you we don't have to raise our voices.  

Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.

We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to assist you.

After the treatment

In order to avoid handling of cash, we would prefer if you could pay for your treatment by card. Contactless payments are now accepted up to £45. We will ask that you pay for your treatment and book the next appointment in the same room where you've had your treatment, our reception area has been transformed into a socially distanced waiting area if it's raining. 

All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

Thanks you for your understanding. We look forward to seeing you soon. 

 

From us all at EVOLUTION:MAN

 

 

PRIVACY POLICY

Evolution:Man ("We") are committed to protecting and respecting your privacy. As the data protection law changed on 25th May 2018 this privacy policy explains your rights under the new law.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Our privacy policy relates only to information that we obtain from you.

Information

The type of information we will collect about you includes:
• Your name, age and date of birth
• Your phone number and e-mail address
• The information included in any documents you complete or online services to which you subscribe
• Details about the services you specifically request
• We use CCTV in our reception area for the protection of our staff and clients

We will never collect sensitive information about you without your explicit consent.
Any information that we collect about you is stored electronically and sometimes on paper. It may also be printed and stored in our filing system.

Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use our site, you agree to our use of cookies.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Use

The information you provide to us when using this Website will be processed for the following reasons:
• To administer your user account with us
• To process any request for advice or information supplied by us
• To customise this Website according to your interests
• To comply with our statutory and regulatory obligations and

Additionally, we may contact you from time to time by post, email and/or telephone to notify you of our newsletters, information packs and services. If you do not wish to receive additional information from us, you can let us know by checking the appropriate box on the new account registration form or by e-mailing: hello@groomandbutler.com. Your marketing and contact preferences can also be updated/amended at any time.

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by checking the appropriate box on the new account registration form.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If the business or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. If you believe that the information we hold about you is inaccurate, please let us know. If you wish to see any CCTV footage that we hold you can request a copy at any time. Please note there is a charge of £10 for this service. Please advise us the date and time of your visit.

Data Protection

To comply with the General Data Protection Regulation (GDPR) we adhere to strict security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to information

The GDPR law gives you the right to access information held about you. Your right of access can be exercised at any time, should you wish to view the information we hold about you and how this was obtained. You also have the right to object the use of your personal data or ask us to delete your data at any time. This is in compliance with your right to be forgotten, with the exception of certain reasons where we have to obtain data for legal and accountancy purposes.

Changes

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Manager by email to: info@evolution-man.co.uk

OUR CLEAR CANCELLATION POLICY

Clients may cancel or amend bookings up to 24 hours in advance of the time of the appointment, this can be done online or by telephone only.

If an appointment has not been canceled, moved or amended with 24 hours notice we have the right to charge clients the full balance of the appointment cost. (i.e. the payment due in the salon which equals the total cost of the appointment minus any reservation fee/deposit paid online).

Clients who cancel appointments with more than 24 hours notice will only lose their reservation fee/deposit if paid using our on-line booking system.

We store and encrypt your credit / debit card details which enables you to re-book appointments without the need to re-input the details everytime you book. Where we have the right to charge for missed or cancelled appoinements we will use this card to make those payments and send you a receipt via e-mail.

OUR TEAM

Each member of staff are self-employed, each brings with them skills and experience to offer you a great service and choice of treatments when you visit us. This gives you great flexibility and choice to see who you wish and when. If you have any questions or would like to let us have feedback about the service you’ve received by any member of the team, please e-mail in confidence: hello@groomandbutler.com or call 07500 771347.

CAR PARK

You can park free of charge in the communal car park at Stoughton Grange when you've booked an appointment to see us or you're using the facilities of another business here on the grange. This car park is maintained by a third party. Please note that Evolution Man, Stoughton Grange or its representatives do not accept any liability for loss, theft or damage to vehicles when using this facility. Please take appropriate action and do not leave belonging on show, do not leave windows open or leave our car in the car park overnight.

WHO CAN USE OUR SERVICES

Children can use our Barbershop services, we request anyone under the age of 16 to be accompanied by an adult. Only adults of 18yrs + can have treatments in our grooming studio, these include but are not restricted to: Waxing, Facials, Manicures, Pedicures, Microdermibasion, Spray Tans and Facials. Please note we have the right to ask for I.D to check your age and the right to refuse treatment if you're under 18 years of age or we feel the ID provided isn't adequate.